In this episode of the Care CEO Success Stories podcast host Adam James of Springup PR speaks to Tushar Shah, Co-founder of Centrum Care Homes.
Tushar has a unique background in transforming care homes and expanding care services across South Devon.
With experience in both domiciliary and residential care, he brings insight into effective turnarounds, fostering strong team culture, and elevating care standards.
In this episode, Tushar shares his journey of taking over a failing care home. overcoming operational and logistical challenges and establishing a care model that prioritises quality and sustainability.
His strategies for turning around a failing home shed light on everything from structuring care operations and effective staff engagement to managing legal responsibilities, including:
- Understanding the challenges of long-distance management and finding solutions to “operate effectively in remote locations.”
- The importance of aligning care home acquisition with previous experience, drawing on his Bluebird Care expertise to “shape resident care and operational standards.”
- Starting with an assessment of the current staff culture, “recognising the dedication of staff, and rebuilding with a focus on staff morale and resident satisfaction.”
- Strategies for immediately stabilising a failing care home, such as addressing urgent care and operational needs, to “build a foundation for long-term success.”
- Building a structured approach to care home management, covering a broad range of responsibilities including maintenance, kitchen services, and the complex care needs of residents.
- “Leveraging existing staff commitment to foster a positive team environment,” where staff feel valued and motivated to provide high-quality care.
- Realising the importance of on-the-ground support and management when operating far from the base location to ensure “operational continuity and staff engagement.”
- Lessons learned from transitioning from a home care focused business to managing a fully residential care environment, particularly in terms of the complexity of managing resident life.
- Balancing the financial aspects of acquiring a care home with ensuring quality care, and why sometimes purchasing a property undervalued by market standards can be a viable approach.
- Insights on maintaining quality through an established team, legal compliance, and maintaining high standards to appeal to residents and their families.
- How to develop a business model that prioritises resident well-being alongside financial sustainability, ensuring that residents receive consistent, high-quality care in a safe environment.