In this episode of the Care CEO Success Stories podcast, Adam James from Springup PR talks to Robert Kilgour, founder in 1988 of Four Seasons Healthcare, who later founder of Renaissance Care in 2004. Renaissance Care operates 17 care home in Scotland.
Robert shares his insights on building successful care teams for multi-home care operators, highlighting the importance of effective senior management, financial and operational systems, and the use of technology.
He emphasises the need to invest in senior management ahead of acquisitions and the benefits of flexible working arrangements.
Robert also reflects on his journey in the care sector, the lessons learned, and the significance of valuing and supporting staff. He concludes with advice on avoiding common mistakes and the importance of learning from them including:
- Robert’s journey from property investment, political think tanks to social care and his drive to reform and improve the sector
- How your care provider can build successful care teams for multi-home operators.
- The importance of senior management, financial systems, and technology in creating a successful environment.
- How Robert created and retains a 12% annual staff attrition rate with only 1-2% agency staff use.
- Robert’s passion for people and property and how this helps him within the care sector.
- The essential nature of having a great senior management team in place before thinking about acquisitions.
- The importance of operational and financial management systems as well as “leveraging technology to improve care quality and efficiency,”.
- Robert’s Cluster Expansion Strategy, what is it, how it works and how you can utilise it with your care provider.
- Utilising this strategy to expand in clusters thereby minimising outliers and creating strong foundations for growth.
- The benefits of having maintenance and staff banks in close proximity.
- Building a strong company culture through valuing staff beyond pay and fostering a supportive and rewarding environment for staff.
- How flexible working arrangements, introduced in April 2022, contribute to low staff attrition rates.