In this episode, of the Care CEO Success Stories podcast, host Adam James of Springup PR, speaks to Andrew Long, the founder of Adore Care Homes, which operates two purpose-built care homes in Yorkshire.
Andrew shares his journey in the care sector, beginning in 1996 and transitioning from estate agency to managing care facilities.
He emphasises the importance of providing high-quality, purpose-built environments that enhance the quality of life for residents.
Andrew discusses the significance of governance in care homes, outlining how effective management systems ensure both resident enjoyment and adherence to regulations.
He introduces innovative practices aimed at fostering a supportive community for residents, including staff training and development that prioritise person-centred care.
The conversation delves into the operational challenges in the care industry, including maintaining staff morale and addressing the ongoing effects of the pandemic on care delivery.
Andrew offers practical advice for aspiring care home operators, highlighting the need for a strategic approach to care management that balances compassionate resident interaction with business sustainability including:
Key Takeaways:
- Focusing on purpose-built environments to “enhance resident quality of life”.
- Emphasising strong governance and management systems in care homes to “ensure resident enjoyment”.
- Implementing staff training programs that prioritise person-centred
- Addressing operational challenges with a “balance of compassion and business acumen”.
- Developing “innovative practices” to foster community and resident engagement.
- Recognising the importance of maintaining staff morale in challenging times.
- Understanding the role of technology in improving care delivery.
- Encouraging continuous improvement through feedback from residents and staff
- Advocating for “transparent communication” within the care team and with families.
- Strategically approaching care management to “sustain quality and community involvement”.